Shipping, Returns & Subscription Policy

Effective Date: 1/1/2026
Last Updated: 1/1/2026

At The Gentleman Farm, our subscriptions are designed to deliver thoughtfully produced farm and lifestyle goods on a recurring basis. Because subscription items are prepared and reserved in advance, the policies below explain how shipping, changes, and returns are handled—always with fairness and transparency.

How Subscriptions Work

When you enroll in a subscription, you authorize us to charge your selected payment method on a recurring basis (monthly, quarterly, or as otherwise selected). Your subscription will continue until you pause or cancel it.

You will receive confirmation of each scheduled shipment and billing cycle.

You may manage your subscription at any time by:

• Logging into your account, or
• Contacting us directly for assistance

Depending on timing, changes may apply to the next billing cycle rather than the current one.

Order Processing

Subscription orders are prepared in advance and typically ship within a designated subscription fulfillment window. Shipping dates may vary slightly due to farm operations, weather, or seasonal availability.

Tracking information is provided when your shipment leaves our facility.

Estimated delivery times are provided for convenience but are not guaranteed. Carrier delays, weather events, or customs processing (for international orders) may affect delivery.

If international shipping is available, subscribers are responsible for:

• Import duties, taxes, VAT, or customs fees
• Compliance with local laws

We cannot guarantee international delivery timelines due to customs processing.

Once a subscription order is tendered to the carrier, responsibility for delivery transfers to the carrier. If an item arrives damaged, please contact us—we’ll do our best to help.

Because subscription items are often farm-produced, consumable, or prepared specifically for you, returns are limited. That said, we care deeply about your experience and encourage you to reach out if something isn’t right.

Unless required by law, the following subscription items are not eligible for return or refund:

• Perishable or consumable goods
• Farm-produced, raw, or minimally processed products
• Feed, supplements, or ingestible items
• Items already shipped as part of a subscription cycle

If your subscription shipment arrives damaged or incorrect, please contact us within 30 of delivery and include:

• Your order or subscription number
• A brief description of the issue
• Photos of the item and packaging

When appropriate, we may offer a replacement, store credit, or refund at our discretion.

We are not responsible for delays caused by carriers, weather, or circumstances beyond our control. If a shipment is confirmed lost by the carrier, we will work with you to resolve the issue.

You may pause, skip, or modify your subscription before the cutoff date shown in your account or confirmation email. Once an order enters processing, it cannot be changed.

You may cancel your subscription at any time prior to the next billing cycle.
Charges already processed and shipments already prepared or shipped are non-refundable.

If a recurring payment fails, we may retry the charge or suspend your subscription until payment is resolved. We are not responsible for missed shipments due to failed payments.

Subscriptions are built on trust. If you ever feel something isn’t right, we want to hear from you.

The Gentleman Farm
Email: sales@thegentlemanfarm.com
Website: https://www.thegentlemanfarm.com